Dental Insurance
Rutherford County's dental plans are carried by Cigna Healthcare.
Dental PPO, Option 2
Dental HMO
Important Dental Plan Information
Please read through the list below for important things to know about Rutherford County's dental plans:
- The Dental PPO Options 1 and 2 are structurally similar but pay out-of-network claims differently. With the Option 1 plan, you must use an in-network dental provider. With the Option 2 plan, you can use an in- or out-of-network provider, but keep in mind that out-of-network coverage is based on reasonable and customary charges and your cost share may be impacted.
- There is a one-year coverage waiting period for any major dental services, which includes but is not limited to root canals, crowns, bridges, periodontal work, oral surgery, or endodontics. You must have been enrolled on a Rutherford County dental plan for at least one year before major dental services will be covered. You may switch between Rutherford County's three dental plans without re-serving the waiting period.
- Orthodontia services are only covered for dependent children up to 26 years of age and have a one-year waiting period. Refer to the plan document for specific orthodontia coverage for each plan.
If you have other questions about Rutherford County's dental plan coverage, you can contact a Benefits Specialist in the Insurance & Risk Management department at [email protected].
Locating In-Network Providers
If you are already enrolled in a Rutherford County dental plan and have registered with myCigna, you can log into the myCigna web portal or app and choose Find Care and Costs. There, you can search by location, facility, provider type, or provider name.
If you are not already enrolled or have not registered with myCigna, you can visit Cigna.com and search as a guest by following these steps.
Dental ID Cards
Your virtual ID cards are accessible through the myCigna web portal and app, but physical copies of your ID cards won't be mailed to you unless you request them from myCigna.
Review the instructions below on accessing your virtual ID cards, requesting physical ID cards, and more.
Virtual Dental Care
Haven't been to the dentist lately due to time, dental anxiety, or worry about cost? You have options for dental Virtual Care. SmartScan provides an easy at home oral health screening tool, using your smartphone, to fill in the gaps between dental visits. Or if you have an urgent dental matter and the dentist is closed or doesn't have available appointments? Cigna Dental Virtual Care helps you see a dentist through a telehealth visit while you wait to get in to your local dentist.
Cigna Contact Information
For questions about claims, unexpected medical bills, and your coverage, the best person to contact is Rutherford County's dedicated Cigna liaison, Candi Turner. She works closely with Rutherford County medical, dental, and vision plans and is there to help you navigate your healthcare. Candi Turner can be reached at [email protected] or 727-277-6565.
To contact the Cigna Healthcare 24/7 Customer Service line, call 1-800-244-6224.
The Cigna website can be found at www.Cigna.com or www.myCigna.com.