Online Citizen Complaint Form
Procedure for citizens to follow when making complaint concerning an employee of the Rutherford
County Fire Rescue Department or any aspect of the Rutherford County Fire Rescue Department.
How to file a complaint?
- Call the Rutherford County Fire Rescue Department at 615-867-4626; or
- Email the Office of Professional Standards - [email protected] ; or
- Print and submit the PDF Citizen Complaint Form in person or via [email protected]; or
- Complete the online citizen complaint form below.
A Rutherford County Fire Rescue Department Supervisor will assist you in submitting a complaint should assistance be needed. You will be asked to identify yourself and then give details about your complaint. If you choose to remain anonymous, your complaint will still be investigated to the fullest possible extent.
While your complaint is being investigated, you may be contacted and asked additional questions about your complaint. At no time during this investigation will said employee, of whom said complaint was made, be authorized to make any contact with you.
When said complaint has been investigated, the Office of Professional Standards or a Supervisor will respond to you explaining what has been discovered about the matter.